FAQ

Frequently Asked Questions (FAQs) 


1. How can I place an order?

You can place an order directly on our website by selecting your desired product and completing the checkout process.

2. What payment methods do you accept?

We accept all major payment methods including:

  • UPI
  • Debit/Credit Cards
  • Net Banking

3. Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it or before dispatch, whichever happens first.
Once the order is shipped, cancellation is not possible.

4. How long will delivery take?

Orders are usually delivered within 3–7 business days, depending on your location.

5. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email to monitor your delivery status.

6. What if I receive a damaged or wrong product?

If you receive a damaged or incorrect item:

  • Contact us within 24 hours of delivery
  • Provide a complete unboxing video (mandatory)

We will assist you with a replacement or refund after verification.

7. Is an unboxing video really required?

Yes, an unboxing video is mandatory for any return, replacement, or refund request.
Requests without this proof will not be accepted.

8. Do you offer returns or refunds?

We only offer returns/replacements in case of damaged, defective, or wrong products.
We do not accept returns for change of mind.

9. Are discounted products refundable?

No, products purchased under discounts or offers are non-refundable, and no coupons will be provided.

10. How long does it take to resolve issues?

We usually resolve all queries and issues within 24–48 hours.

11. Can I change my address after placing an order?

You can request changes before dispatch only. Once shipped, changes are not possible.

12. What if my order is delayed?

Delivery delays can occur due to logistics or unforeseen circumstances.
We will always try to keep you updated on your order status.

13. Do you deliver across India?

Yes, we deliver across India through trusted courier partners.

14. How can I contact customer support?

📧 Email: help@zivars.com
📞 Phone: 9004063137

15. Is my personal information safe?

Yes, we take your privacy seriously and ensure your data is secure. Please refer to our Privacy Policy for more details.