Shipping Policy

At ZIVARS, we aim to deliver your orders quickly, safely, and efficiently. Please read our shipping policy to understand how your orders are processed and delivered.

1. Order Processing Time

  • Orders are typically processed within 24–48 hours after confirmation
  • Orders placed on weekends or public holidays may be processed on the next working day
  • Once processed, orders are handed over to our shipping partners for dispatch

2. Shipping Timeline

  • Estimated delivery time: 3–7 business days (depending on location)
  • Delivery timelines may vary due to unforeseen circumstances such as weather, logistics delays, or remote locations

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout
  • Free shipping offers may be available during promotions or special campaigns

4. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email or SMS
  • You can use this link to track your shipment in real-time

5. Delivery Issues

  • Please ensure your shipping address and phone number are accurate
  • ZIVARS is not responsible for delays caused due to incorrect details provided by the customer
  • If a delivery attempt fails, the courier may reattempt delivery or return the package

6. Delays & Exceptions

  • While we strive for timely delivery, delays may occur due to:
    • High order volume
    • Courier partner delays
    • Natural or unforeseen disruptions
  • ZIVARS is not liable for delays caused by third-party logistics partners

7. Cancellation & Dispatch

  • Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever occurs first
  • Once the order is dispatched, cancellation is not possible

8. Damaged / Incorrect Orders

  • If you receive a damaged or incorrect product:
    • Contact us within 24 hours of delivery
    • Provide a complete unboxing video (mandatory)
  • Requests without proper proof may not be accepted
  • Resolution is typically provided within 24–48 hours

9. Contact Us

For any shipping-related queries, feel free to reach out:

ZIVARS Support Team
📧 Email: help@zivars.com
📞 Phone: 9004063137

Address:
297, New Township, Muni Colony,
Eastern Express Highway,
Near Punjab National Bank,
Ghatkopar East, Mumbai – 400077