Privacy Policy

At ZIVARS, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Personal Information: Name, email address, phone number, shipping and billing address
  • Order Information: Products purchased, order value, transaction details
  • Technical Data: IP address, browser type, device information, and cookies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate order updates and customer support
  • Improve our website and services
  • Send promotional offers (only if you opt-in)
  • Prevent fraudulent transactions

3. Order Policies & Conditions

  • Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever occurs first
  • Discounted or offer-based purchases are non-refundable, and coupons will not be issued
  • For any refund or replacement request, an unboxing video is mandatory
  • Resolution for any issue is typically provided within 24–48 hours

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Payment gateways for secure transactions
  • Shipping partners for delivery
  • Legal authorities if required by law

5. Data Security

We take appropriate measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no online transmission is 100% secure.

6. Cookies & Tracking

Our website uses cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Remember your preferences

You can choose to disable cookies through your browser settings.

7. Your Rights

You have the right to:

  • Access or update your personal information
  • Request deletion of your data
  • Opt-out of marketing communications

To exercise these rights, contact us at the details below.

8. Contact Information

For any questions regarding this Privacy Policy or your data, please contact us:

Brand Name: ZIVARS
Email: help@zivars.com
Phone: 9004063137
Address:
297, New Township, Muni Colony,
Eastern Express Highway,
Near Punjab National Bank,
Ghatkopar East, Mumbai – 400077

9. Changes to This Policy

ZIVARS reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with updated effective dates.